Reservation Policies

Habitas Hospitality Ltd Right to Cancel / Errors / Mistakes

The Site may contain technical inaccuracies and typographical or other errors in connection with information displayed on the Site, including, without limitation, rates, fees, stay details, or availability applicable to your transaction. Habitas Hospitality Ltd assumes no responsibility or liability for such errors, inaccuracies, or omissions. Habitas Hospitality Ltd shall have the right not to honor reservations or information affected by such errors, inaccuracies, or omissions. Habitas Hospitality Ltd shall have the right to make changes, corrections, cancellations, and/or improvements to such information or reservations based on such information, at any time, including after confirmation of a reservation.

Habitas Hospitality Ltd is a UK-registered company, meaning it operates under the jurisdiction of the United Kingdom. As such, any disputes involving the company are subject to the laws of the UK. This legal framework provides clarity and recourse for both the company and its stakeholders.

Promotional Information

The Site may display or provide information regarding specific programs, offers, or promotions (“Promotional Offers”). Any such Promotional Offer is subject to its specific terms, conditions and restrictions and if booked via the Site, these Terms & Conditions. Please refer to and read carefully the terms, conditions, and restrictions of each Promotional Offer. Habitas Hospitality Ltd reserves the right to alter or withdraw any Promotional Offer at any time without notice. Each Promotional Offer is void where prohibited by law.

Prohibited Uses

Any commercial use of the Site is expressly prohibited unless you have obtained prior written consent from Habitas Hospitality Ltd. You may not use the Site to post or transmit any unlawful, infringing, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law, or for any other purpose that is unlawful or prohibited by these Terms & Conditions. You agree that you will not (a) interfere with or disrupt the Site, (b) use, place, or distribute any viruses, worms, time bombs, and/or other computer programming routines that damage, intercept, disrupt, or harm (or are intended to do any of the preceding) the Site, including the underlying software, hardware, systems, and any users of the Site or their devices, (c) use or attempt to use any robot, spider, automatic device, or automatic or manual process to monitor, scrape, or copy the Site, or any information contained therein, without Habitas Hospitality Ltd’s prior express written consent, (d) use any device, software, or other instrument to monitor, copy, disrupt, alter, destroy, impair, restrict, tamper, interfere with, or attempt to interfere with the Site, its content, or its operation without Habitas Hospitality Ltd’s prior express written consent, or (e) take any action that imposes an unreasonable or disproportionately large load on our infrastructure, systems or the Site.

Reservations

You may only make reservations for yourself and your invited guests or for an individual for whom you are authorized in advance to act. In the event of a change in the number, age, or other details of guests you provide when making a reservation, you may be responsible for additional charges. You may not make reservations for any other purpose, including without limitation for purposes of reselling rooms, reservations or other benefits, posting, marketing, advertising, or otherwise distributing rooms, reservations, benefits, or availability (including without limitation on third-party websites), making false, fraudulent, or speculative reservations, reserving rooms in anticipation of demand, making reservations for purposes of reselling rooms, or in an attempt to circumvent Habitas Hospitality Ltd practices, policies, terms, or conditions. You may not use this Site to make reservations related to any commercial activity (unless specifically permitted by the hotel) or any unlawful activity. Reservations made, sold, or transferred in violation of these Terms & Conditions may be cancelled without advance notice in Habitas Hospitality Ltd’s sole discretion.

Certain rates are offered only to members of a designated group. Additionally, at certain times or on certain dates, reservations at a hotel may require a minimum length of stay, and that may affect whether a hotel appears to have availability. Hotels are only obligated to honor such rates for qualifying individuals or stays. It is up to you to verify that you qualify for the rate that you have booked. You may be required to establish that you qualify either at the time of reservation or check-in. If you cannot establish that you qualify, Habitas Hospitality Ltd reserves the right in its sole discretion to cancel your reservation and/or charge the publicly available rate for your stay.

Booking Policies

The Parties acknowledge that by accepting the Booking Policies, it constitutes a complete description and the total agreement of all the terms and conditions that regulate the relationship of Provision of Specialized Services between Client and Habitas Hospitality Ltd, therefore it definitively substitutes and therefore revokes, leaving without effects and totally without force any other contract or verbal or written agreement that has been made prior to the present, prevailing the conditions in this document expressed. Likewise, both Parties acknowledge that there is no pending obligation or debt between them prior to the signing of this Contract.

Flexible Reservations

Reservations with invalid credit cards will be canceled. Guests may cancel up to 48 hours before the day of the arrival (at 00:00) to avoid full charge in room, tax, and any other fee penalty. Habitas Hospitality Ltd can pre-charge the reservation before the arrival and after the cancellation policy ends. If the reservation results in a no-show on the arrival night, will incur a penalty of the full stay amount and the reservation will be canceled. Habitas Hospitality Ltd reserves the right to cancel or modify reservations where it appears that a guest has engaged in any fraudulent or inappropriate activity or under other circumstances where it appears that the rates or details of the reservation contain or resulted from a mistake or error.

Non Refundable Reservations

Reservations with invalid credit cards will be canceled. Non Refundable Rate Plans are fully prepaid, non-changeable, and non-refundable. Should you cancel an Non Refundable Rate reservation the full amount of the reservation shall be forfeited. If the reservation results in a no-show on arrival night, 100% of the reservation duration will be non-refundable and the reservation will be canceled. Each rate plan has defined cancellation policies as you proceed further into the booking process. Habitas Hospitality Ltd reserves the right to cancel or modify reservations where it appears that a guest has engaged in any fraudulent or inappropriate activity or under other circumstances where it appears that the rates or details of the reservation contain or resulted from a mistake or error.

Cancellation Policy

All reservations are subject to the cancellation policy of the hotel where the stay will occur. Please review the applicable cancellation policy during the reservation process.

Payment / Deposit

All reservations must be guaranteed with a valid major credit card, or an alternative hotel-approved form of payment, such as an advance deposit. Except for when making a reservation for a prepaid rate, you will be charged during your stay rather than at the time of making a reservation. In some situations, a hotel may require a deposit, in which case the deposit requirement and amount will be disclosed at the time of making the reservation. You may also be charged as disclosed in the hotel’s cancellation policy.

No Arrangements for Prohibited Persons

The UK Office of Financial Sanctions Implementation (OFSI) maintains and publishes lists of “prohibited persons” who are government officials, residents of certain embargoed countries, terrorists or drug traffickers (“Sanctions”). There are limits on Habitas Hospitality Ltd’s ability to provide services to those prohibited persons pursuant to the Sanctions. You agree you are not a prohibited person and you agree not to make arrangements for any such prohibited persons to stay at, use, or tour any Habitas Hospitality Ltd location, unless such prohibitions do not apply to the location, pursuant to a license, permit, or exclusion under the Sanctions.

Currency

If you choose to display a rate on the Site in a currency other than the Hotel Currency or ask for the rate in a different currency through a member of our reservations team, the Hotel Currency rate is converted for comparison purposes only using a regularly updated exchange rate. Except as noted below, guests are charged in the Hotel Currency. For clarity, the Hotel Currency is identified on the Site.

Certain hotels operate in a currency other than the Hotel Currency. Those hotels convert the Hotel Currency rate to such other currency, using the hotel’s exchange rate, at the time you are charged. For example, a hotel may show a Hotel Currency on the Site of U.S. Dollars even though the hotel may operate in British Pounds. In such a situation, the hotel would convert the applicable amount from U.S. Dollars to British Pounds using the hotel’s exchange rate, and you would be charged the British Pounds amount.

Please contact us or the applicable hotel for additional information regarding currencies and exchange rates used at hotels.

Privacy & Confidentiality

Your submission of information on the Site to make a reservation or utilize any other services made available to you on the Site is subject to Habitas Hospitality Ltd’s privacy policies. Any communications such as searches, questions, comments, suggestions, chats, requests, and similar communications submitted by you to Habitas Hospitality Ltd are not confidential communications, and Habitas Hospitality Ltd shall be free to use, reproduce, publish, distribute, and disclose such communications. Habitas Hospitality Ltd is under no obligation to protect such communications from disclosure. Habitas Hospitality Ltd may use, reproduce, publish, distribute, and disclose such communications to others without limitation and without any obligations to you. Habitas Hospitality Ltd is also free to use for any purpose whatsoever any ideas, concepts, content, techniques, or know-how in such communications without limitation and without any obligations to you. To the extent you own any intellectual property rights in such ideas, concepts, content, techniques, or know-how, by submitting them to Habitas Hospitality Ltd, you grant a royalty-free, irrevocable license to use such any such idea, concept, content, techniques, or know-how.

Browsing Habits

The Site may tailor information, offers, and other content based on your browsing habits, your geographic location, and other factors.

Links

The Site may contain links to other websites on the Internet and certain actions on the Site may result in specific advertising from third parties, including information that may be displayed in other windows or in third-party sites. We provide these links solely as a convenience to you. The inclusion of these links in no way indicates Habitas Hospitality Ltd’s endorsement, support, or approval of such sites, such site’s content, products, or services, or the operators of any such site. We undertake no obligation to review or monitor any sites linked to or from the Site. Your use of any such site is at your own risk and subject to the terms and conditions of such sites. We are not responsible for the content, products, services, or practices of third-party sites. In addition, you agree not to link your site or any other third-party site to the Sites without Habitas Hospitality Ltd’s express prior written consent.

Miscommunications / Lost Transactions

Habitas Hospitality Ltd is not responsible for communication failures, errors, difficulties, or other malfunctions or lost, stolen, or misdirected transactions, transmissions, messages, or entries on or in connection with the Site. Habitas Hospitality Ltd is not responsible for any incorrect information associated with any transaction or transmission on or to the Site regardless of whether such incident is the result of user error, system error, or human error.

Availability

The Site is available to anyone with Internet access. However, the Site may not be continuously available due to maintenance or repairs or due to computer or mobile device problems or crashes, disruption in Internet service or other unforeseen circumstances. The Site contains information on Habitas Hospitality Ltd’s worldwide products and services, not all of which are available in every location. A reference to a product or service on the Site does not imply that such product or service is or will be available in your location at the

time you are there. The content of the Site, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations. Each product or service is void where prohibited by law.